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Frequently Asked Questions
provides important details and answers to frequently asked questions
Do I need a visa to enter Sri Lanka?
Most nationalities need an ETA (Electronic Travel Authorization). Apply online before arrival.
What’s the best time to visit?
Sri Lanka works year-round. Cultural Triangle/Kandy are good most months; south & west coasts peak Dec–Apr; east coast May–Sep.
Is travel insurance required?
Strongly recommended. Ensure it covers medical care, trip interruption, and activities like safaris/trekking.
What should I wear to temples?
Cover shoulders and knees; remove hats/shoes. A light scarf or sarong helps.
Can you handle special diets or mobility needs?
Yes—tell us in advance. We arrange suitable meals, room types, and pacing.
Is Sri Lanka safe for solo travelers and families?
Yes. We plan safe timings, vetted hotels, and provide 24/7 assistance.
Can I climb Sigiriya at sunrise?
Yes—early starts avoid heat and crowds. Tickets are arranged ahead when possible.
Is the scenic train guaranteed?
Seats are limited and subject to availability. We try first class/observation or arrange the best road alternative.
How long is a Yala or Udawalawe safari?
Typically 3–4 hours (AM/PM). Full-day drives can be arranged on request.
Can I cycle in Polonnaruwa?
Yes—an optional 2–3 hour loop with photo stops. E-bikes may be available.
Are whale-watching trips seasonal?
Best Nov–Apr (south coast) and May–Sep (east coast). Weather can affect departures.
Can we add Ayurveda treatments?
From a single session to multi-day programs—doctor-guided options available.
How do I confirm a tour?
A small deposit secures hotels and services; balance is due before arrival or at check-in, as shown on your invoice.
What payment methods do you accept?
Bank transfer, major cards, and selected online gateways. All charges are shown in your quote.
What’s your cancellation policy?
Varies by hotel/season. Exact deadlines appear on your invoice—we aim for the most flexible terms possible.
Can I change dates after booking?
We’ll adjust where suppliers allow—train seats and some promos may be non-changeable.
Are entrance fees included?
If your itinerary states “listed entrances included,” we cover them. Optional add-ons are paid separately.
Do you offer child or group discounts?
Yes—family rooms, extra beds, and group rates are applied where available.
What vehicles do you use?
Clean, air-conditioned sedans/vans with seat belts. Child seats on request.
Who will drive us?
A professional, English-speaking chauffeur-guide (German on request) who manages timings and tickets.
Is water provided in the vehicle?
Yes—complimentary bottled water and refill options to reduce plastic.
Do you offer airport meet & greet?
Yes—our representative meets you at arrivals and coordinates transfers.
Can I get a local SIM or Wi-Fi?
We can help you buy a tourist SIM at the airport or arrange a pocket Wi-Fi.
What about luggage limits?
One suitcase and one hand-carry per person fits standard vehicles. Tell us if you have oversized gear.
Arunalu Lanka Tours is a locally run team crafting private, responsible journeys across Sri Lanka. Licensed guides, trusted drivers, and 24/7 support make your trip simple, personal, and safe.
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Monday - Tuesday
08.00 AM-09.00 PM
Wednesday - Thursday
08.00 AM-09.00 PM
Friday - Saturday
08.00 AM-09.00 PM
Sunday
08.00 AM-09.00 PM
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Contact Info
Phone
+94 71 828 4157
Address
Mullawaththa Road, Mullapitiya Rd, Beruwala, Sri Lanka
hello@arunalulanka.com
Bank Details
Name -Arunalu Lanka Tours Bank - Sampath bank Btanch- Aluthgama Account number 507930000687 Swift code - BSAMLKLX BANK CODE -7278 BRANCH CODE -079
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